Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
WAXRAX has the ability to customize all orders. Because we design and build all of our products in-house, we can customize and personalize every model in the WAXRAX catalog including:
* Colors
* Finishe
* Materials
* Configurations
Custom metal fabrication is in our DNA.
WAXRAX evolved from our parent company Brooklyn Custom Metal Fabrication. With over thirty years of experience in high end custom metal fabrication, we can work with you, your interior designer and/or your architect to design and build a site specific home for your vinyl collection.
Yes, we offer international shipping to selected countries. Please contact us if have any questions regarding international shipments.
WAXRAX ships our audio furniture, fully assembled, anywhere in the world via international air freight. Unlike a domestic ground parcel, the cost of shipping crated goods internationally cannot be calculated at checkout. The easiest way to receive a quote for purchasing WAXRAX furniture with shipping out of the United States is email. Contact us and please include the following:
* WAXRAX model
* Quantity
* Delivery address (used for freight quote only)
* Is local delivery required? (courier from airport to final destination)
Yes!. For questions about our products or wholesale inquiries please call: (718) 499 0321
Yes! Your privacy is important to us. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
* Name
* Address
* Email Address
* Phone Number
* Credit Card Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties. We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!